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My Mum was by now getting rather upset - she'a in her 80's - and I asked them why they were being so difficult, given the item we were returning was clearly unworn & still with its original price tag on it and all that we wanted was a like-for-like exchange, not a refund.

My Mum had bought the shirt on her JLP card and suggested they look at her transaction history to prove the purchase but they said that wasn't possible as she didn't have the "right" JLP card, which apparently is blue.

So they point-blank refused the exchange.

My Mum thought she had the receipt on her but couldn't find it, though she could find the other 10 John Lewis receipts for items she had purchased on the same day. On their first day of opening after Christmas we returned to the store, found the correct size and went to the sales counter to exchange the shirt for one that was identical in every way except size. One of my Christmas presents was a very nice shirt that had only 1 problem that I identified as soon as I unwrapped it - too small - so didn't even bother putting it on. The minimum wage provides a crucial level of support and compliance is essential for the benefit of both the recipients and our society as a whole.My Mum lives in London and was delighted when John Lewis opened a branch in Cheltenham. Almost a fifth of employers paid the incorrect apprenticeship rate, the government said.īryan Sanderson, the chair of the Low Pay Commission, said: “These are very difficult times for all workers, particularly those on low pay who are often undertaking critical tasks in a variety of key sectors including care. Of the employers named in the government’s list, almost 50% wrongly deducted pay from workers’ wages, including for uniforms and expenses, and almost a third failed to pay workers for all the time they had worked, such as when they worked overtime. Sign up to the daily Business Today email or follow Guardian Business on Twitter at government detailed a number of ways in which breaches could occur, including when workers were paid the minimum wage rate or slightly higher and then had deductions from their pay for uniforms or accommodation. Our average minimum hourly pay has never been below the national minimum wage and is currently 15% above it,” the spokesperson added. “The issue arose because the partnership smooths pay so that partners with variable pay get the same amount each month, helping them to budget. “This government will continue to protect workers’ rights vigilantly, and employers that short-changed workers won’t get off lightly.”Ī spokesperson for the John Lewis Partnership said it was surprised and disappointed that the government had chosen to report this today after the pay breach “happened four years ago, has been fixed and which we ourselves made public at the time”. “All employers, including those on this list, need to pay workers properly,” he added. The business minister Paul Scully said it was “unacceptable for any company to come up short” on the government’s minimum wage laws, which were put in place “to ensure a fair day’s work gets a fair day’s pay”. They were fined an extra £3.2m, to show that “is never acceptable to underpay workers”. The Department for Business, Energy and Industrial Strategy said the breaches took place between 20, and the employers had since been made to pay back what they owed.